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Mike
16:04 13 Mar 23
Highly recommended! Josh and Sarah have been fantastic at Astute. They've found and placed me in 2 jobs now between them, both really responsive and excellent at keeping you up to speed with things. Very knowledgable about the roles and happy to talk to companies with any queries you have.
C R.
10:45 27 Jan 23
Great agency one of the best ones I've worked with! Liz has been a great help and support in helping me towards a new direction in my career life. She is very attentive and keeps me in the loop at all times! She makes the extra effort to work with my preferred requirements for work and even if it isn't completely attainable she meets me in the middle and does as much as she can to help! Also Liz is very funny might I add 😂 and I'm happy that I can now put a face to the name after all these years! Thank you again Liz for all your help and support! 😊
Christine
10:32 20 Dec 22
Josh and the Astute team was very swift to help me to find roles that matched my profile. They are really reliable and will help through every step of the recruitment process going out of their way to assist and follow up when needed. Could not find a better recruitment agency!
Helen Pinegar
16:19 18 Dec 22
Fantastic recruitment agency.. Josh was extremely enthusiastic, encouraging and clearly knowledgeable about what was needed from both the employee and the employers point of view. Extremely supportive especially in regards to interview preparation and endeavoured to procure feedback promptly. Wouldn’t hesitate to recommend Astute in the future to both candidates and recruiting businesses particularly for the right fit for the role!!!
Lisa Leigh
11:56 30 Nov 22
I have worked as a candidate for Astute and they have been excellent. Super friendly service and professional agents keen to fit the right person to the right job. It has been a pleasure dealing with them and I would happily work for them again in the future. Highly recommend this agency.
Contact us
Derby
Suite 1, Ground Floor West,Cardinal Square,10 Nottingham Road,Derby. DE1 3QT
[email protected]
01332 346 100
Nottingham
Stanford House,19 Castle Gate, Nottingham, NG1 7AQ
[email protected]
0115 727 0100
  • Permanent
  • Anywhere

Location: DE55 (Hybrid – up to 2 days WFH after probation)

Salary: £26,000 per annum

Contract Type: Full Time, Permanent

This role is crucial to the continued success of the department. The successful candidate will be an experienced, confident individual who thrives in a busy environment and can manage a demanding customer base with professionalism and assertiveness.

While experience within the metal industry is not essential, it is highly desirable and would give candidates a strong advantage.

Key Responsibilities:

  • Manage customer accounts with professionalism, urgency, and a proactive approach
  • Handle inbound enquiries, quotations, and orders
  • Make outbound calls to customers to discuss order updates, product availability, and pricing
  • Liaise daily with internal teams including Production, Quality, and Internal Sales to manage expectations and meet customer deadlines
  • Confidently push back on unrealistic customer demands while maintaining strong working relationships
  • Stay focused and composed in a team environment that can, at times, be emotionally charged
  • Support junior members of the team with a calm, level-headed presence

Who We’re Looking For:

  • Strong interpersonal and communication skills – confident on the phone and in person
  • Resilient, composed, and no-nonsense when dealing with pressure or drama
  • Experience in the metal industry or with manufacturing customers is a major plus
  • Previous experience in internal sales, account management, or customer service within a B2B environment
  • Able to work independently and as part of a team
  • Competent using CRM systems, order processing tools, and Microsoft Office

Working Pattern:

  • Full-time, office-based for the first 6 months (or until fully trained and confident in the role)
  • Hybrid working available thereafter – 2 days from home, 3 days in office
  • Flexible start and finish times from 07:30 am – 15:30 pm // 09:30 am – 18:30 pm

Benefits:

  • 27 days paid holiday + 8 bank holidays
  • Performance bonuses and target incentives
  • Refer a friend bonus – up to £1000
  • Life insurance cover
  • Employee Assistance Programme
  • Pension scheme
  • Long service awards
  • Christmas ‘thank you’ vouchers
  • Career development and training programmes
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