225+
5 reviews
MikeMike
16:04 13 Mar 23
Highly recommended! Josh and Sarah have been fantastic at Astute. They've found and placed me in 2 jobs now between them, both really responsive and excellent at keeping you up to speed with things. Very knowledgable about the roles and happy to talk to companies with any queries you have.
C R.C R.
10:45 27 Jan 23
Great agency one of the best ones I've worked with! Liz has been a great help and support in helping me towards a new direction in my career life. She is very attentive and keeps me in the loop at all times! She makes the extra effort to work with my preferred requirements for work and even if it isn't completely attainable she meets me in the middle and does as much as she can to help! Also Liz is very funny might I add 😂 and I'm happy that I can now put a face to the name after all these years! Thank you again Liz for all your help and support! 😊
ChristineChristine
10:32 20 Dec 22
Josh and the Astute team was very swift to help me to find roles that matched my profile. They are really reliable and will help through every step of the recruitment process going out of their way to assist and follow up when needed. Could not find a better recruitment agency!
Helen PinegarHelen Pinegar
16:19 18 Dec 22
Fantastic recruitment agency.. Josh was extremely enthusiastic, encouraging and clearly knowledgeable about what was needed from both the employee and the employers point of view. Extremely supportive especially in regards to interview preparation and endeavoured to procure feedback promptly. Wouldn’t hesitate to recommend Astute in the future to both candidates and recruiting businesses particularly for the right fit for the role!!!
Lisa LeighLisa Leigh
11:56 30 Nov 22
I have worked as a candidate for Astute and they have been excellent. Super friendly service and professional agents keen to fit the right person to the right job. It has been a pleasure dealing with them and I would happily work for them again in the future. Highly recommend this agency.
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Contact us
Derby
Suite 1, Ground Floor West,Cardinal Square,10 Nottingham Road,Derby. DE1 3QT
Nottingham
Stanford House,19 Castle Gate, Nottingham, NG1 7AQ
  • Permanent
  • Nottingham
  • £25,000 - £26,000 GBP / Year
  • Salary: £25,000 - £26,000

Job Brief:

A well-established business based in central Nottingham are looking for a Customer Service Scheduler to join their team. You will deal directly with engineers and customers either by telephone, electronically or via a customer portal. The Customer Service Scheduler will manage the handling of customer requests and process information within the agreed KPI’s and industry safety regulations.

Duties include:

  • Interact with engineers in a timely and effective way to provide the best in business customer service
  • Effective planning of the engineer schedules – considering travelling time, expected length of visit, planning for emergency call outs, holiday cover, covering rest time following on call cover and sickness cover
  • Work closely with engineers, managing and scheduling engineers ‘real time’
  • Report anything overdue, both maintenance and call outs daily
  • Monitor that engineers use of PDA, e.g. booking on and off daily, logging arrival at site, logging the job as complete
  • Drive engineer productivity
  • Ensure engineer has next job available prior to leaving site
  • Process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
  • Ordering any relevant parts and ensuring on site prior to engineer attendance
  • Liaise with site to book engineer visits ensuring any access issues are escalated
  • Arranging permits ensuring these are booked in line with customers’ expectations and KPIs

Skills Required:

  • IT skills, including Microsoft packages and email
  • Accuracy at record keeping
  • Negotiations skills
  • Problem analysis and problem solving

The Customer Service Scheduler will have experience and knowledge of customer service principles and practices, along with knowledge of administrative procedures. In return you will be offered a salary of £25,000 to £26,000 depending on experience.

Working hours are Monday to Friday 8.30am – 5.30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

There is no onsite parking available, but a Bike2work scheme is offered as well as discounted travel to work schemes – Tram2work and Robin Hood tram and bus scheme.

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

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