225+
5 reviews
MikeMike
16:04 13 Mar 23
Highly recommended! Josh and Sarah have been fantastic at Astute. They've found and placed me in 2 jobs now between them, both really responsive and excellent at keeping you up to speed with things. Very knowledgable about the roles and happy to talk to companies with any queries you have.
C R.C R.
10:45 27 Jan 23
Great agency one of the best ones I've worked with! Liz has been a great help and support in helping me towards a new direction in my career life. She is very attentive and keeps me in the loop at all times! She makes the extra effort to work with my preferred requirements for work and even if it isn't completely attainable she meets me in the middle and does as much as she can to help! Also Liz is very funny might I add 😂 and I'm happy that I can now put a face to the name after all these years! Thank you again Liz for all your help and support! 😊
ChristineChristine
10:32 20 Dec 22
Josh and the Astute team was very swift to help me to find roles that matched my profile. They are really reliable and will help through every step of the recruitment process going out of their way to assist and follow up when needed. Could not find a better recruitment agency!
Helen PinegarHelen Pinegar
16:19 18 Dec 22
Fantastic recruitment agency.. Josh was extremely enthusiastic, encouraging and clearly knowledgeable about what was needed from both the employee and the employers point of view. Extremely supportive especially in regards to interview preparation and endeavoured to procure feedback promptly. Wouldn’t hesitate to recommend Astute in the future to both candidates and recruiting businesses particularly for the right fit for the role!!!
Lisa LeighLisa Leigh
11:56 30 Nov 22
I have worked as a candidate for Astute and they have been excellent. Super friendly service and professional agents keen to fit the right person to the right job. It has been a pleasure dealing with them and I would happily work for them again in the future. Highly recommend this agency.
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Contact us
Derby
Suite 1, Ground Floor West,Cardinal Square,10 Nottingham Road,Derby. DE1 3QT
Nottingham
Stanford House,19 Castle Gate, Nottingham, NG1 7AQ
  • Permanent
  • Nottingham
  • £24,000 - £26,000 GBP / Year
  • Salary: £24,000 - £26,000

Job Brief:

A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be working on a busy service desk and responding to and dispatching emergency callouts.

The Administrator is responsible for processing all tasks in relation to delivering customer’s scheduled maintenance activities. Communicating via customer portals, email and telephone

Duties include:

  • Taking inbound phone calls for the Service General phone line and handling Customer enquiries
  • Transferring Purchase Orders on Portals to CMS
  • Call logging and raising new orders
  • Liaising with Engineers regarding workloads, work not yet completed and assisting as required
  • Arranging Engineer and Manager hotel/train/ferry bookings
  • Ensuring customer portals and email inboxes are monitored daily to provide same-day responses
  • Promoting accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery
  • Compiling daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity
  • Take ownership of customers issues and follow problems through to resolution Improve customer service experience, create engaged customers and facilitate organic growth
  • Meet all Customer KPI’s with regards to their administration processes
  • Managing grids on a daily basis alongside peers to ensure all calls and tasks are dealt with in a timely manner
  • Calling customers to book in services on behalf of Engineers
  • Demonstrate a proactive approach to work, assisting colleagues in all aspect of their work to meet Customer needs

Skills Required:

  • Accuracy at record keeping
  • Excellent time management skills
  • Ability to work well under pressure and prioritise workload
  • Listening skills – to understand exactly what customers require
  • Be able to build strong working relationships – internal/external
  • Behave in a calm professional and responsible manner
  • Problem analysis and problem solving

The Customer Service Administrator will have excellent communication skills and be able to build a rapport with customers. You will also be adaptable and be able to take initiative

In return you will be offered a salary of £24,000 to £26,000 depending on experience. Working hours are Monday to Friday 8:30am – 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

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