225+
5 reviews
MikeMike
16:04 13 Mar 23
Highly recommended! Josh and Sarah have been fantastic at Astute. They've found and placed me in 2 jobs now between them, both really responsive and excellent at keeping you up to speed with things. Very knowledgable about the roles and happy to talk to companies with any queries you have.
C R.C R.
10:45 27 Jan 23
Great agency one of the best ones I've worked with! Liz has been a great help and support in helping me towards a new direction in my career life. She is very attentive and keeps me in the loop at all times! She makes the extra effort to work with my preferred requirements for work and even if it isn't completely attainable she meets me in the middle and does as much as she can to help! Also Liz is very funny might I add 😂 and I'm happy that I can now put a face to the name after all these years! Thank you again Liz for all your help and support! 😊
ChristineChristine
10:32 20 Dec 22
Josh and the Astute team was very swift to help me to find roles that matched my profile. They are really reliable and will help through every step of the recruitment process going out of their way to assist and follow up when needed. Could not find a better recruitment agency!
Helen PinegarHelen Pinegar
16:19 18 Dec 22
Fantastic recruitment agency.. Josh was extremely enthusiastic, encouraging and clearly knowledgeable about what was needed from both the employee and the employers point of view. Extremely supportive especially in regards to interview preparation and endeavoured to procure feedback promptly. Wouldn’t hesitate to recommend Astute in the future to both candidates and recruiting businesses particularly for the right fit for the role!!!
Lisa LeighLisa Leigh
11:56 30 Nov 22
I have worked as a candidate for Astute and they have been excellent. Super friendly service and professional agents keen to fit the right person to the right job. It has been a pleasure dealing with them and I would happily work for them again in the future. Highly recommend this agency.
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Contact us
Derby
Suite 1, Ground Floor West,Cardinal Square,10 Nottingham Road,Derby. DE1 3QT
Nottingham
Stanford House,19 Castle Gate, Nottingham, NG1 7AQ
  • Permanent
  • Nottingham
  • £24,000 - £25,000 GBP / Year
  • Salary: £24,000 - £25,000

Job Brief:

A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team.  As a Customer Service Administrator, you will deliver exceptional service by leveraging your product knowledge and expertise.

Your days will be spent communicating with key customers and personnel via various channels such as email, phone and customer portals. You’ll enjoy thinking on your feet and using your initiative to ensure you deliver the very best experience for customers.

Reporting to the Cluster Manager, your responsibilities will include:

 

  • Dealing with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered at every interaction
  • Taking full ownership of your internal and external customers by effectively managing their expectations
  • Actively seek feedback from customers
  • Logging jobs and arrange engineer call outs
  • Taking ownership of customer issues and follow problems through to resolution.
  • Arranging hotel, train, and ferry bookings for engineers and managers
  • Ensuring email inboxes are monitored daily to provide same-day responses
  • Ensuring all calls and tasks are dealt with in a timely manner

Skills Required:

  • Accuracy at record keeping
  • Excellent time management skills
  • Ability to work well under pressure and prioritise workload
  • Listening skills – to understand exactly what customers require
  • Be able to build strong working relationships (internal/external)
  • Behave in a calm professional and responsible manner

The Customer Service Administrator will have previous experience within a customer service role, ideally within a maintenance/reactive environment. You will also have exceptional communication skills including negotiating and influencing.

In return you will be offered a salary of £24,000 to £25,000 depending on experience. Working hours are Monday to Friday 8:30am – 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

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